WHO WE ARE

We process personal data about our members, website visitors and other customers.

The personal data we process covers the personal data you enter yourself through our website as well as the personal data we obtain through your use of our website, and through your use of our products and services (for example, when you purchase tickets for one of our events). On the other hand, this Privacy Policy also covers the personal data you submit to us through your registration as a (contact person or employee of a) member and membership profile.

In particular, we process the following (categories of) personal data:

• identification data: name, surname, log-in, professional address, billing or shipping address, (professional) phone number, country of origin;
• electronic identification data: (professional) email address, IP-address, device location, browser type and history, device operating system;
• professional data of the employer: employer name, job title within the organisation, experience in the industry;
• payment data: credit or debit card number, card expiration data, card verification code; and
• Photos or videos.

We process the above personal data for the following purposes:

• To communicate with you

If you correspond with us by email, postal mail, or other form of communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry; to notify you of our conferences, publications, or other services; or to keep a record of your complaint, accommodation request, etc. Users may opt-out of receiving certain communications by following the unsubscribe process described in an email communication, or by contacting our office directly.

If you leave a comment, the comment and its metadata are retained so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

• To administer your membership

When you become a member, we collect information about you including (but not limited to) your name, your employer’s name, your work address, and your email address. We may also collect your personal email address, a personal mailing address, and a mobile phone number. Members may voluntarily provide additional information in their membership profile, such as information about their educational background, number of years in the industry, and the like. Members may edit their profile at any time to change, add, or remove personal information.

• To inform you of our events, content and other benefits or opportunities associated with membership (marketing and publications)

We host events throughout the year, including our annual conference, webinars, and trainings. If you are a member and register for one of our events, we will access the information in your member account to provide you with information and services associated with the event. If you are not a member and you register for one of our events, we will collect your name and contact information, which we will store in our database and use to provide you with information and services associated with the event. If you are a presenter at one of our events, we will collect information about you including your name, employer, contact information, and photograph. We may also collect information provided by event attendees who evaluated your performance as a presenter. As an attendee, speaker, or sponsor/exhibitor, we will keep a record of your participation to provide you with post-event information including details on upcoming events you may be interested in.

We reserve the right to use any photograph/video taken at our events, without the express written permission of those included within the photograph/video. We may use the photograph/video in publications or other media material produced, used, or contracted including but not limited to brochures, invitations, books, newspapers, magazines, television, websites, etc. To ensure the privacy of individuals, photographs will not be identified using full names or personally identifying information without written approval from the photographed subject.

In addition to producing original content, we also subscribe to news feeds and blogs produced by others, which we often link to from our website. This means you may find yourself on our website or reading an email where we will offer you a link to another organisation’s website for additional relevant content. At these times, you will be leaving our website. We are not responsible or liable for content provided by these third-party websites or personal information they may happen to gather from you.

You may wish to subscribe to some of our publications without becoming a member. To receive our mailings/newsletters by email, you will need to create a profile with us, which involves providing us with at least your first name and last name and an email address. We do not share this information with any third party other than to store the information in our database. You may manage your subscriptions by subscribing or unsubscribing at any time. If you have any difficulties managing your email or other communication preferences, please contact us at info@global-reia.org. 

• To provide our services or goods

We process your data to provide you with the goods or services you have requested or purchased from us, including membership services, events, publications and other content, certification, and training. We may collect and store information related to purchases if you choose to purchase goods and services from us. You may provide certain information to complete payments, including your credit or debit card number, card expiration date, CVV code, and billing address, along with your name and billing, and shipping address, to complete payment transactions. Per PCI compliance, we do not accept credit-card information via email. Credit card information received via fax, phone, or mail is entered into a secure system and then deleted and destroyed.

• To better tailor our products and services to your needs

We may also use your personal information to help us understand our members’ needs and interests to better tailor our products and services to meet your needs.

• To enhance your website experience and for analytics

Our website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system, and other usage information about the use of our website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyse trends, track visitor movements, and gather broad demographic information to assist us in identifying visitor preferences. Our website also uses cookies and web beacons. It does not track users when they cross to third-party websites or provide targeted advertising to them, and therefore does not respond to Do Not Track (DNT) signals.

Visitor comments may be checked through an automated spam detection service.

When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.